Support
Something not working, or a question the app does not answer? Write to us. There is no ticket queue and no bot — a person reads every message.
To speed things up, tell us your iPhone model, your iOS version, and the Jenase version from the app's Settings screen. We aim to reply within two business days.
Common questions
Why does Jenase need my microphone?
Jenase listens to you speak — that is the whole product. It asks for microphone access and for speech recognition access the first time you start a session, and it cannot follow your words or score a session without them.
If you declined the prompt, turn them back on in iOS Settings → Jenase, where you will find switches for Microphone and Speech Recognition.
How is my score calculated?
When a session ends, Jenase compares what you actually said against the passage you were reading — or, in free-talk mode, against the shape of your delivery — and measures a set of sub-skills such as pacing, clarity and expression. Those combine into one overall score out of 100, with a rank attached to it.
All of the scoring happens on your device, along with the coaching tips. A single score is a snapshot, not a verdict; the useful signal is the trend across sessions, which is what the analytics screen is for.
What do I get for free?
One complete practice session, including the full scored report. No account and no card required — download the app and start.
After that, a Jenase Pro subscription is needed to start new sessions. The free session is tied to your practice history rather than to the install, so reinstalling the app does not hand out another one.
How do I cancel my subscription?
Open iOS Settings → tap your name → Subscriptions → Jenase → Cancel Subscription. The Subscription section in Jenase's own Settings opens the same screen.
Cancel at least 24 hours before the current period ends to avoid the next charge — including during the 3-day free trial, which turns into a paid year if it is not cancelled in time. You keep Pro until the end of the period you have already paid for.
I paid already, but Pro is not showing up
Open Jenase's Settings and tap Restore Purchases. That re-checks the App Store for a subscription bought with the Apple ID currently signed in on the device, so make sure it is the same Apple ID you purchased with.
If it still does not appear, email support@jenase.com and we will sort it out. For refunds, Apple handles those directly at reportaproblem.apple.com.
Do I need an internet connection?
Yes, for a live session. Accurate word tracking runs through a real-time transcription service, so a session needs a connection. Scoring, the coaching tips and everything you have already recorded work from your device.
Who can hear my recordings?
Nobody but you. Recordings, transcripts and results are stored on your iPhone, and sync — if you have iCloud on — through your own private iCloud, which we cannot read. While you are speaking, live audio is streamed to our transcription provider so the words can appear on screen in real time; that audio is not retained by us.
The full detail is in the Privacy Policy.
How do I delete everything?
Delete individual sessions inside the app, or delete the app to remove all local data at once.
If you used iCloud sync, a copy stays in your iCloud account. Remove it in iOS Settings → your name → iCloud → Manage Account Storage, then delete Jenase's data. Deleting the app does not cancel a subscription — cancel that separately in Subscriptions.